A CEO's Six Steps to Effective Feedback | Harvard Business Online

"Delivering feedback is among a manager's most important tasks, yet many managers struggle to do it fairly and consistently, and--above all --in a way that drives improved performance. In the chapter on people development in his recently published book, Lessons on Leadership: The 7 Fundamental Management Skills for Leaders at All Levels (Kaplan, 2007), Jack Stahl, CEO of Revlon and former president of Coca-Cola, proposes a six-step model to make the feedback process easier and more effective."